These Conditions of Sale govern all purchases made through Kukaram, a brand owned by Gajmohan E-commerce India Pvt. Ltd. By placing an order on our website or through our authorized channels, you agree to the following terms:
1. Eligibility
- You must be 18 years or older to purchase products from Kukaram.
- By placing an order, you confirm that you are legally capable of entering into a binding contract.
2. Product Information
- We strive to provide accurate product descriptions, images, and specifications. However, slight variations in color, design, or packaging may occur.
- All products are for personal use only and not for resale or commercial distribution.
3. Pricing & Payment
- All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.
- Payment must be made through our authorized secure payment gateways at the time of purchase.
- We reserve the right to modify prices without prior notice, but confirmed orders will not be affected.
4. Order Acceptance & Cancellation
- Your order is confirmed once payment is successfully processed and you receive an order confirmation email/SMS.
- We reserve the right to cancel or refuse any order due to stock unavailability, payment issues, or suspected fraudulent activity.
- Customers may request cancellation before dispatch of the order. Once shipped, cancellations will not be accepted.
5. Shipping & Delivery
- Orders are shipped in discreet packaging to protect your privacy.
- Delivery timelines are estimates and may vary depending on location and logistics partners.
- We are not liable for delays caused by courier services, natural events, or unforeseen circumstances.
6. Returns & Exchanges
- For hygiene and safety reasons, intimate wear, sex toys, and personal wellness products are non-returnable and non-exchangeable once delivered.
- Damaged or defective items may be replaced if reported within 24 hours of delivery with valid proof (photos/videos).
7. Warranty & Liability
- Products are sold “as is” without any guarantees, except as specifically mentioned in product descriptions.
- Kukaram and Gajmohan E-commerce India Pvt. Ltd. shall not be liable for any misuse, personal injury, or indirect damages caused by products purchased.
8. Dispute Resolution & Jurisdiction
- All disputes shall be first attempted to be resolved amicably.
- If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996.
- The exclusive jurisdiction for all disputes shall be Delhi, India.
9. Governing Law
These Conditions of Sale shall be governed by and construed in accordance with the laws of India.